On Time
Daniel L. Gray, Esq
I want to express my appreciation for reporting my client's hearing on November 10. You filled in at the last minute and really saved me from a bad bind. Thank you so much for your professionalism and for helping an attorney in need. I am in your debt.
Professional
Timothy C. McPherson, Esq
In particular, I would like to thank you for your recommendation to use the minuscript form of presentation for depositions or court testimony. It is without a doubt the most efficient and effective way to review a deposition or court transcript.
Glenn Ruffenach, Editor, The Wall Street Journal
My name is Glenn Ruffenach, and I am an editor at The Wall Street Journal. I am writing to thank you -- and compliment you -- for the outstanding work that your company did for me during a recent trip to Virginia.
In January, I had an interview in Fairfax, and I needed someone to record and transcribe the discussion. Herbert C. Hertel from Laser arrived at the appointed hour and was a pleasure to work with: articulate, composed and wonderfully efficient. About two weeks later, my transcripts and computer disk arrived here in Atlanta -- on time and in great shape. (And the price was right, too!)
It might seem odd to thank someone for doing the job they're supposed to do. But in this day and age, good service appears to be in very short supply. And most people -- myself included -- don't do a very good job of acknowledging superior service when we see it. I didn't want to let this opportunity pass; I want you to know that I think Laser Reporting and Mr. Hertel are terrific!
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High Quality
Thomas Temin, Editor-In-Chief,Government Computer News
I am writing to confirm to you the highest regard that I hold for the services of Laser Reporting. Over the years, Laser has demonstrated an exceptional degree of attention to the demanding requirements of our technical roundtable discussions, and has fully supported my staff by being punctual, courteous and accurate. The computer diskette that Laser provides is invaluable. It saves a great deal of time in searching transcripts for key statements during preparation of the Government Computer News paper. Since you provide it in ASCII format, we are able to load it onto our network and avoid rekeying. We plan on holding more of these roundtables, and look forward to using Laser Reporting.
Your Trusted Partner
John Hartel, Esq.
I have had the pleasure of working with Laser Reporting for almost 20 years. Through all of your years of service with myself and my firm, we have found the reporters from Laser to be professional, timely and reliable. Your reporters arrive ahead of schedule, meaning there's no need to worry about whether a reporter is coming. I know that when we schedule a job with Laser, a reporter will be there for the job without question. When a transcript is ordered, it is accurate and delivered in a timely manner. I would like to take this opportunity to thank you for your professionalism and hard work. I look forward to using Laser for many more years to come.
Janice Willis, Esq.
Thank you for the excellent and professional service. Charles was wonderful! Catherine, too!
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